Terms and conditions

The offer and the sale of products through this online shop is proposed by the company Original Venice srls and are drawn up in compliance with the regulations on electronic commerce and distance sale contracts. Originalveniceshop.com is a brand of Original Venice srl, based in Via Castellantico 17– 30035 MIRANO (VE) – P.I 04513430274.

Order acceptance/conclusion of contract
By placing an order, the Customer sends to Original Venice SRL an offer to purchase the product or products selected. The sending of the purchase order, you consent to receive further communications from Oginal Venice srl described below, which are aimed exclusively at the conclusion and execution of the contract of sale. Original Venice srl will send a confirmation e-mail receipt of the order placed by the Customer. Original Venice srls will not accept orders: in case the issuing company of the credit card owned by the Customer does not confirm the payment. Original Venice srls will be able to not accept orders upon its decision. In this case the Customer will be informed through e-mail.

Customer's commitments
The Customer declares to have read all the information and general conditions of sale presented herein, before placing an order. The Customer must, after completing the order, print and keep with him these sales conditions, already fully accepted to satisfy the rules included in artt. 3 and 4 of D.Lgs. n. 185/1999.

All prices displayed on our website for purchases in the European Union are to be considered VAT included. For countries that don't belong to the European Union, the same prices displayed on our website are to be considered VAT excluded.

Customs duties
For orders placed with delivery of goods to countries that are not part of the European Union, local authorities may apply customs duties and charges. Any duties and customs charges are to be considered the responsibility of the Customer.

We accept: Bank transfer: once the order is completed, you will receive all the details for the bank transfer. Credit Card: VISA and MASTERCARD are accepted. Paypal: you can pay directly from your Paypal account. This is the safest method of payment for on-line purchases. Others: please contact us for other methods of payment. Original Venice srl is not responsible for illecit or fraudulent use of credit cards commited by other people, different from the owner itself of the credit card.

Each product is professionally packed using high-quality and resistant materials, considering the artisan and fragile nature of all our objects.

Products are shipped to the address stated by the Customer. Shipping takes places exclusively through the best international courier services. We use shipping insurance if we consider that the the products ordered are particularly valuable. Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card payments are attested by the transaction confirmation by the circuit. In case the goods will not be received in estimated times, the Customer has to contact Original Venice srl. In case of absence of the Customer, the Customer first of all has to contact the courier service using the details that will be left by the courier service itself.

Delivery times
With regard to delivery time, the customer has to refer to the dates indicated on the page of the product that will be purchased. In case of purchase of two or more products with different delivery dates, please refer to that one with the highest delivery time. For any need or urgency, please contact the Original Venice staff by chat, phone or email before doing the purchase.

Certificate of authenticity
All of our products come with a certificate of authenticity certifying that they have been created in Venice, Italy.

Right of withdrawal
According to the clause 5 of the Legislative Ordinance number 185 of the 22nd of May 1999, the Customer (if recognized as “Consumer” according to the clause 1, letter B, of the D. Lgs 22 may 1999 n. 185) has the right to resciss from the contract and to send back the products ordered, with no penalty and without specifying the reasons, not later than 10 (ten) business days from the delivery time. The right of withdraw from the order will have to be exercised by the Customer by contacting us at info@originalveniceshop.com not later than 10 (ten) business days from the delivery date of the products. Not doing so would lead to the forfeiture of the right. After receiving the returned packages (and verified their integrity), Original Venice srls will provide to credit the Customer with the cost of the returned items (as stated on the invoice) in the shortest time possible, deducting the shipping costs, covered by the Customer. During the withdrawal period, the Customer will be the guardian of the product and therefore liable for the product. The right of withdrawal will lapse in the event of damage or destruction of the product during the custody period. The right of withdrawal only applies to purchases made by customers within the European Union. We do not accept returns from non-EU countries.

Return address.
The address for returns is:
Original Venice srl
30032, Fiesso D'Artico (VE)

Returns will only be accepted if they are in line with the conditions in the previous paragraph.

Complaints for non-compliance of delivered products with the order must be sent to Original Venice srl, after a previously contact with us at info@originalveniceshop.com Original Venice srl will reply to claims within 5 business days.

Applicable Law
This agreement between the Customer and Original Venice Srl is closed in Italy and thus is governed by Italian law.

Holder of data processing is Original Venice srl via Castellantico 17 - 30035 MIRANO (VE).